Order Changes & Exchanges
Please review your order details—such as size, design, and quantity—carefully before finalizing your purchase. As we strive to process orders quickly, we are unable to accept returns or exchanges for incorrect selections, including item type, size, design, or address errors.
If you notice an error, you have a 6-hour window from the time of order placement to cancel and reorder. For any questions before placing your order, please contact us. Your satisfaction is our priority.
Canceling Orders
You have 6 hours from the time you place your order to request a cancellation. Orders outside this timeframe may be in processing or shipping stages.
A cancellation fee of 10% of the total order value will apply. To cancel your order, please email us at [email protected].
Return Window
You have 30 days from the delivery date to return an item. After this period, orders are considered accepted and refunds will no longer be provided.
Eligible Conditions for Returns
- Item arrived damaged or broken
- Received item differs from what was ordered
- Size or material is incorrect
- Incorrect product was delivered
- Product description does not match the item received
Condition of Returned Items
- Items must be in their original condition and packaging
- Items must not be worn, washed, or altered
- Defects must be due to our error
- Original tags must be intact
- Minor issues like stray threads are not eligible for returns
Required for Refunds
- Shipping label/receipt
- Proof of purchase
- Evidence of defects
- Relevant email screenshots
Return and Refund Process
- Email your refund request and documentation to [email protected].
- Our Customer Service team will review and respond within 2-3 business days. Please ensure email notifications are enabled.
- Follow the tailored instructions we provide based on your specific case.
Note: Refunds are only issued after we confirm that your return meets our eligibility criteria.
Return Shipping Costs
Customers are responsible for return shipping costs. This will not be deducted from the refund amount.
Refund Processing Time
Once we receive your returned item, please allow up to 2 business days for refund processing. You will be notified via email upon receipt of the package, and a full refund, including any original shipping fees, will be issued.
Awaiting Your Refund?
- Verify your bank account details.
- Contact your credit card company, as processing times may vary.
- Typically, refunds appear within 10-15 days depending on your card provider’s policies.
- If you have followed these steps and have not received your refund, please email [email protected]. We aim to respond within 2-3 business days.
IMPORTANT NOTES
- Our return policy is valid for 30 days from delivery. Orders beyond this period are considered accepted, and refunds cannot be provided.
- Returns and exchanges are only accepted within the 30-day window. There are no additional fees for returns, except for return shipping costs, which are the customer’s responsibility.
- We are not responsible for returns lost or damaged in transit or for those processed without proper communication.