Shipping and Delivery
At Fanaticswear, our primary goal is to ensure your purchases are delivered swiftly and reliably through our efficient shipping services.
Shipping Time
Total Delivery Time = Processing Time + Shipping Time
Delivery Phases
- Processing Time: Includes order verification, assembly, and other pre-shipment activities. Duration varies based on your location and our processing efficiency.
- Shipping Time: Begins after processing, influenced by the chosen shipping method and destination.
Our order cutoff time is (GMT-08:00) Pacific Standard Time. Please note that delivery may take longer during busy periods and promotional events.
We partner with USPS, UPS, FedEx, and DHL. The total estimated delivery time combines both processing and shipping periods.
Estimated Delivery Timeframes
| PRODUCT TYPE | ESTIMATED PROCESSING TIME | ESTIMATED SHIPPING TIME | TOTAL ESTIMATED DELIVERY TIMEFRAME |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 days | 7-14 days | 10-19 business days |
| Apparel | 3-5 days | 7-14 days | 10-19 business days |
Orders are processed Monday-Friday, excluding federal holidays, on Eastern Standard Time.
Shipping Costs
- Standard Shipping: $4.95
- Orders Over $99: Free Shipping
Tracking Your Package
- You will receive a shipment confirmation email with a tracking number once your order ships.
- Track your package directly on our website.
- Some carriers may take 5-7 business days to update tracking information. Contact [email protected] if there are no updates after 10 business days.
Shipping Delays
- If your order is not delivered within 45 calendar days, please contact us at [email protected] for a full refund.
- For any unexpected delays, reach out to us for assistance. We aim to respond within 12 hours.
Undelivered Packages
- If tracking shows delivered but you cannot locate the package, first check the delivery location thoroughly.
- Contact the shipping carrier for further assistance.
- If the issue persists, email [email protected].
Incorrect Addresses
- We cannot guarantee delivery to incomplete or incorrect addresses.
- Please verify your shipping details at checkout and notify [email protected] immediately of any errors.
Duties & Taxes
- Customers are responsible for any duties, taxes, or fees imposed by the destination country.
- Encavy is not liable for customs fees if the package is rejected by the recipient or delivery fails after multiple attempts.
We reserve the right to cancel orders at our discretion without a guaranteed refund.
For any questions about our shipping policies, please contact [email protected].